Discussing Civility in Indianapolis

I’m off soon to Indianapolis to present at the AAfPE National Conference on the role of paralegal educators in teaching civility. I’m in the final stages of preparing for that discussion. Any suggestions from paralegals, paralegal educators, or paralegal students would be greatly appreciated.

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  • They are so lucky to have you as a speaker. Sometimes it can be hard for even paralegals to be civil in adversarial situations, but I have a few rules to live by in that regard:

    1. Do not let yourself get down on the rude party’s level;
    2. As soon as you draft that email guaranteed to turn the sender into a smoking pile of ashes – hold it for 24 hours.
    3. Remember that any email or correspondence you send is a potential exhibit.
    4. Retain your own professionalism at all times during exchanges with parties who seem to have forgotten theirs. You’ll be glad you did.
    5. If you are having conversations with anybody that seem to be getting out of hand, make your supervising attorney aware of the situation and ask for feedback.
    6. Document everything you say during any telephone conversation – you may need to refer to it in the future.

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