Client Communication – It’s an ethical obligation
Matthew Brody posted a poll on The Paralegal Group’s listserv asking how important good client communication is to a law firm, with responses running from “not important whatsoever” to “it’s what keeps my firm running.” The answer should be the latter. However, the importance of client communication lies not just in the fact that effective client communication keeps a firm running smoothly. It is an ethical obligation under the Rules of Professional Conduct in every jurisdiction of which I am aware. (I deal extensively with ways to make communication effective in The Empowered Paralegal: Effective, Efficient, and Professional.) Here, for example, is ABA Model Rule 1.4:
Rule 1.4: Communications
Rule 1.4 Communication
(a) A lawyer shall:
(1) promptly inform the client of any decision or circumstance with respect to which the client’s informed consent, as defined in Rule 1.0(e), is required by these Rules;
(2) reasonably consult with the client about the means by which the client’s objectives are to be accomplished;
(3) keep the client reasonably informed about the status of the matter;
(4) promptly comply with reasonable requests for information; and
(5) consult with the client about any relevant limitation on the lawyer’s conduct when the lawyer knows that the client expects assistance not permitted by the Rules of Professional Conduct or other law.
(b) A lawyer shall explain a matter to the extent reasonably necessary to permit the client to make informed decisions regarding the representation.
If you run “communication” through the search box here, you’ll come across posts on removing barrier to communicating with elder clients, handling the barriers to communications raised by diversity, and other topics.
Tags: client communications