More on Having a Plan, Stan.

Melissa H. of Paralegalese has a guest post at Legal Practice Pro entitled “The Paralegal’s Role in Managing the Law Firm,” which would be great except for the fact that she posted it there instead of here. Nonetheless, you should read it.

And you should troll through other posts on the Legal Practice Pro blog, especially “Managing Chaos.” You’ll note that Jay says stuff you’ve heard before. In fact you’ve heard it here! But he says it well, so I’ve lifted some of it for inclusion here:

You see, the fires erupt only when you’re not in control of your surroundings. Sure, there will always be unexpected issues that arise. But when you’re in control, you can handle the issues as they come up because you’ve got a plan in place for dealing with these sorts of things.

Control is attained only by having a plan, and a system for dealing with every facet of your practice. How a client file flows through the office, where things get put, how phones get answered. I’m not talking about some amorphous theory of picking up the phone when it rings, I”m talking about scripting out the entire dance. Yes, the entire dance.

I call it a dance because, well, it is one. For a business to operate properly, all players must move in perfect harmony at all times. Fred and Ginger were never caught on film stepping on toes, were they? So, too, must your business glide effortless from place to place on the dance floor.

Jay speaks in terms of law office operation, but what he says applies to all aspects of professional life, especially paralegal practice.  I’m looking forward to more from Jay on taking charge through planning. It’s not just that great minds think alike (as they do in this case), but this stuff works and works well! It is, in many ways, the foundation of The Empowered Paralegal.

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