In addition to substantive legal knowledge, the effective, empowered paralegal knows and utilizes these essential skills:
- The effective, empowered paralegal manages time well. Generally, a lawyer sells legal services, rather than a product. The value of those services is measured by the amount of time spent fulfilling a client’s legal needs. It is essential, therefore, that both the paralegal and the attorney organize themselves and their time to maximize efficiency. In addition, they must keep track of, and bill for, their time in a way that makes sense for the law office and the clients.
- The effective, empowered paralegal manages the calendar well. Missed deadlines result in dissatisfied clients, malpractice claims, and attorney disciplinary procedures. It is essential that both the attorney and the paralegal be aware of upcoming deadlines and have a system in place to meet those deadlines without last-minute pressures that increase the likelihood of mistakes.
- The effective, empowered paralegal manages files well. The best crafted deeds, contracts, wills and pleadings are worthless if they cannot be found when needed. None of them can even be created if the necessary information cannot be located in a timely manner, or was never obtained in the first place. It is essential that the both the paralegal and the attorney have a system in place, and use that system, for organizing, identifying, indexing and tracking files and the materials contained in the files.
- The effective, empowered paralegal manages clients well. The client is part of the legal team. Without the client there is no need for either the paralegal or the attorney and no money to fund the law office. However, the client is the member of the team who knows least about the law and her role in the team. It is essential that the paralegal and the attorney keep the client informed about what is being done for her and why, and what she needs to do for the outcome to be successful.
- The effective, empowered paralegal manages the paralegal’s relationship with the attorney well within the legal team. Both the paralegal and attorney must know, and respect, their roles and those of the other; their abilities and those of the other. It is essential that the paralegal understand what the attorney expects of him and the attorney understand what the paralegal can and cannot do for her.
- The effective, empowered paralegal knows and applies the principles of professionalism and thereby gains recognition of his status as a professional.