Posts Tagged ‘compliments’

A job well done

Wednesday, April 28th, 2010
A job well done is worth talking about and recording. Yesterday Jeannette Motis posted this comment on the Paralegal Today listserv:
 
I’m doing my job well today, and even better yet, it’s entertaining me! I had a “witness” give me the third degree about how I got her number (I told her that I researched it and I finally said that it was part of my job and that I do my job well.)
 
Then Joe Quinn called http://800notes.com/Phone.aspx/1-866-563-8575, and I called him back and asked him how much he got paid to talk to attorneys about his “accident” and he told me that the only people who looked at that website were secretaries with nothing to do. Gold Star! (I remembered looking up the number previously and searched my sent mail, and sure enough, he called on 12/30/09 too.) He’s very gruff about talking to only the attorney and hanging up on you when you try to say otherwise after giving an order to have the attorney call him.
 
Anyone else have any calls from Joe Quinn? Any funny stories? I’d like to know what his real intention is. Marketing? Rankings? Annoyance? Just a paycheck?
 
(It’s that 866 number. Occasionally I’ll get a real client who will only speak with the atty, but they usually at least let me explain that I’m bound by the same confidentiality rules before saying they would feel more comfortable to speak with the attorney anyway. But a toll-free number? That would be a rarity.)
  
Cheers,
 Jeanette
Legal Assistant

I was impressed for a number of reasons. First, Jeannette does appear to have done her job well. She was “proactive” and used her research, critical thinking and ananlytical thinking skills. In addition she was able to recognize her own success and compliment herself on it. All too often those in charge are short on compliments and we need to be able to “pat ourselves on the back.” As I point out in The Empowered Paralegal, “Empowerment does not come from the outside. It comes from within. It is not granted, it is earned. The empowered paralegal gains that power  and the confidence that comes with being professional, and by being a competent, effective and efficient member of the legal team.

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That being said I would recommend that Jeannette go one step further – record the successes. This has several advantages. It provides a resource for review in preparation for annual evaluations and it can be useful in re-establishing self-esteem and self-confidence at the end of those (we hope infrequent) bad days. It is good to keep a notebook with copies of CLE certificates, thank-yous or compliments from clients and attorneys, certifications, volunteer activities, professional association activities, and every other honor you receive during the year, and bring that notebook with you to your annual evaluation. Include a section recording those honors that you have given yourself when you recognize you have done your job well.